How to open Diagnostic Tool in WizyVision Mobile

Created by Rhoz Anne Bayani, Modified on Thu, 10 Jul at 4:45 PM by Rhoz Anne Bayani

Before doing the following steps below, please make sure that your WizyVision mobile app is updated to the latest version


Step 1:

Long press on the version text

Screen_Shot_2022-10-28_at_22.29.37.png

 

Step 2:

Enter the code with this format {MM}{DD}{build number}.#xdRZ#

Example: 0807207.#xdRZ#

0807 → Date today, where the first 2 digit is for month of August followed by date today

207 → is the build number where you can get from the image indicated above

Screen_Shot_2022-10-28_at_22.32.39.png

Step 3:

Once you’ve entered the code, you will see the diagnostic page below, where you can see if the services used by WizyVision works.

step 3 (1).jpg

 

Step 4:

Go to the Hardware tab and scroll down to Other Details

Step 4.jpg

 

Step 5:

Locate Available Storage and tap the Send button.

- This will generate a .txt file which includes storage information used by the WizyVision mobile application, which will be stored in the WizyVision folder on your device

- This will also send the .txt file to the WizyVision team

Step 5.jpg

 

Step 6:

If a window pops up prompting the user to allow permissions to access the device's folders, choose Allow

 

Step 7:

A loading snackbar will appear, wait for a success snackbar

- If by chance, a failed snackbar is shown, try again

Step 7.1.jpgStep 7.2.jpg

 

Step 8:

After doing these steps, please notify us so we can check on our side. 

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